At IT360, our foundation has always been the strong personal relationships we’ve built with each of you over the years. Your trust is what drives us, and we remain fully committed to delivering the responsive, human-centered service you’ve come to expect. That commitment will never change.
You may have noticed something new when calling our office recently: during lunch hours or when our team is fully occupied with other calls, an AI dispatch attendant now answers to take your message and works to ensure you’re connected as quickly as possible. This is a limited, intentional implementation that only steps in when our staff isn’t immediately available.
Why We Continue to Push AI
As your technology partner, IT360 must continue evolving to remain strong and viable for the long term. The world of technology moves incredibly fast, and staying ahead means we can better help your business adapt to new opportunities and challenges. Embracing tools like AI allows us to:
- Be at the forefront of advancements that could benefit you directly
- Free up our technicians to focus on solving more complex issues rather than managing high-volume call periods
- Build a more resilient and efficient operation that supports growth—for both our team and yours
We have some of the brightest minds working behind the scenes to evaluate and implement these technologies responsibly. While no one knows exactly where AI will take us in the future, we’re approaching it deliberately and always with your best interests in mind.
This Isn’t About Replacing the Personal Touch
Please know that introducing an AI attendant is not about putting “robots” between us. Our goal is the opposite: to preserve and enhance the personal service you value by handling routine overflow moments intelligently. When you need real expertise, you’ll still speak directly with the familiar voices on our team who know you and your systems.
We Need Your Feedback
This AI dispatch attendant is still in its early stages, and your input is invaluable to us. If you’ve interacted with it, please let us know:
- What worked well?
- Where could it improve?
- Any suggestions for making the experience feel more seamless?
Your honest feedback helps us refine the system, so it better serves you and ensures we only adopt technology that truly adds value.
Thank you for your continued partnership and for trusting IT360 to guide you through the evolving technology landscape. We’re excited about the possibilities ahead, and we’re even more excited to navigate them together—with the same personal connection that’s always defined us.
Ask Rami:
Question: “Do I need to be a ‘tech person’ to use AI or automations?”
Answer: Not at all. You don’t need to code or be technical to get value from AI. Most tools work right inside what you already use like email, Teams, Excel, SharePoint. Whether it’s summarizing long email chains, learning how to ask better questions, or having complex automations running quietly in the background, our job is to translate the technical side into simple workflows your team can actually use every day.
About Rami:
Hello, my name is Rami. I graduated from Northern Illinois University in Dekalb, IL, with a bachelor’s degree in computer science. I continued my studies to earn a master’s degree in computer science, focusing on data analytics and AI. I am part of the AI & Automations team at IT360, where I help clients start their AI journey and build automations of all shapes and sizes, from custom solutions to implementing existing AI systems into their business. Outside of work and the constantly evolving landscape of AI, I enjoy spending time outdoors fishing (which is more like casting, because I don’t do much catching) and tinkering with electronics
Did you know?
IT360 has launched a powerful new AI concierge tool called EveryHour.ai, designed to help businesses respond to inquiries 24/7 — even while your team is off the clock.
It answers calls, texts, and web inquiries instantly, qualifies leads, provides information, and delivers notifications straight to your inbox.
It’s automated, affordable, and up and running in three simple steps.
Want a demo? Click below! Use the code LOYAL for your first month free.
CyberSecurity:
CYBERSECURITY FEATURE: Major Microsoft & Google Security Patches Released — What Your Business Needs to Know
2026 kicked off with one of the largest coordinated security update pushes from both Microsoft and Google, after several high-risk vulnerabilities were confirmed to be actively exploited in the wild. If your systems weren’t patched in early January — your organization could be exposed.
These updates impact everyday business tools including:
- Windows 11
- Microsoft 365 apps (Outlook, Excel, Teams, OneDrive)
- Azure Active Directory / Entra ID
- Chrome browser
- Google Workspace apps
Why this matters:
- Many of the newly patched vulnerabilities are classified as:
- Zero-day (already being exploited)
- Remote code execution (attackers can run commands on your device)
- Privilege escalation (hackers gain admin access)
- Identity compromise (MFA bypass + credential theft)
These aren’t obscure issues — they’re weaknesses in tools your team uses every single day.
Security analysts have already observed cybercriminals exploiting the unpatched systems to:
- Deploy ransomware
- Steal Microsoft 365 login credentials
- Access OneDrive/SharePoint files
- Redirect browser activity
- Install backdoors for future attacks
- Hijack email accounts for phishing
This month has seen a dramatic spike in breach attempts against small and mid-sized organizations because most companies don’t patch immediately.
How IT360 Keeps You Protected
- Our team ensures every client under IT360 management:
- Receives critical patches as soon as they’re released
- Gets monitored for failed updates or non-compliant devices
- Has alerts in place for suspicious login activity
- Benefits from layered security (EDR, MFA, backups, AI threat detection)
Patching is one of the easiest ways to prevent a cyber incident — and also one of the most overlooked.
If you want IT360 to review your patching posture or check that your Microsoft/Google environments are fully updated, just reply “Security Check” and we’ll schedule a quick assessment.
Project spotlight
We recently partnered with a leading hospital to strengthen their cybersecurity posture by implementing a comprehensive security solution. This project introduced advanced monitoring and detection capabilities for both incoming and outgoing network traffic, allowing threats to be identified and scored in real time. In addition, the system now automatically blocks malicious IP addresses, greatly reducing the risk of harmful activity penetrating the firewall. By proactively addressing these vulnerabilities, the hospital can operate with greater confidence, knowing that patient data and critical systems are better protected from evolving cyber threats.
